Safe Shopping Gauranteed!

The following policy applies to all transactions through this Website.

Anti-Spam Policy 

• We do not tolerate spam email. We do not send emails to anyone without permission, and we do not sell or rent email addresses to any unauthorized third party.

Ordering goods through our Online Shop

• You can order goods from our Online Shop in two ways:

  • by placing an order online and using your credit card over our secure e-commerce link to pay for the goods; or
    
    
  • By calling our toll free number 1-800-324-3221 where a customer service representative will take your order request. you can then pay for your order by providing your credit card details or you can follow up on the order by  mailing a check or money order sent to the address provided by customer service representative.

  All contracts of sale are governed by the laws of  Canada and the USA.

Security when you order online

• We are highly confident of the quality and security of our e-commerce facility and recommend this method of payment and ordering. This allows us to offer the best level of speed, accuracy and security in our service to you.
  
• Credit card numbers provided through our e-commerce facility are processed in an encrypted form (using SSL 128-bit encryption) over a secure link and are not stored permanently. This provides a high level of security protection for our customers. The secure link is provided by our e-commerce service provider Authorize.net and the transaction is processed by the Royal Bank of Canada, one of Canada's largest and longest established banks. More information about the system is available from the Authorize.net Web site at www.authrorize.net.
  
• The Netscape and the Microsoft Internet Explorer browsers have built-in security mechanisms to ensure that users do not accidentally submit personal information over an insecure link. If a user tries to submit information to an unsecured site, the browsers will, by default, show a warning. In contrast, if a user submits credit card or other information to a site with a valid Server ID and an SSL connection, the warning does not appear and the secure connection is seamless.
  
• Users of this Website can be sure that online transactions with our site are secure by looking for the following sign when on the Payment page:
  • When on the payment page where you enter your credit card details, the URL in the browser window will display "https" at the beginning of a transaction instead of http. The following will also appear:
    • In Internet Explorer (IE), a padlock icon appears in the bar at the bottom of the IE window. IE users can check the Web site's encryption level by following these steps: right-click on the Web site's page and select Properties, then click the Certificates button. In the Fields box, select "Encryption type" - the Details box shows you the level of encryption (40-bit or 128-bit).
    • In the Netscape or FireFox browser, the padlock in the lower left corner of the Navigator window will be closed instead of open. Netscape users can check what level of encryption is protecting their transactions by using the Security button in the browser's toolbar.

Guarantee of safe online shopping

• The details of our online shopping guarantee are as follows:

  • For customers in the USA, under the US Fair Credit Billing Act, your bank cannot hold you liable for more than US $50 of fraudulent charges to your credit card. If your bank does hold you liable for any of this US $50, we will cover the entire liability for you, up to the full US $50.
  • We will cover this liability only if the unauthorised use of your credit card resulted through no fault of your own from purchases made at our Website while using our secure e-commerce service.
  • In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To obtain a refund from us of any charges made to you by your bank, you will need to provide us with documentary evidence of that charge and evidence that you reported the unauthorised use in the manner required by the bank.
    
    

Thank you for reading our Safe Shopping policy. If you have any questions or concerns please E-mail us.