SheepskinTown.com Frequently Asked Questions

    Most common questions about our products or processes are answered below. If you want to know the Status of your Order or Return a Product you can use the links on the top right corner of this page. If you are looking for our Privacy Policy or Terms of Use, you can go to the bottom left corner of this page and access that and other sections available to you from there.

    If you can't find the answer you are looking for, you can always use the contact form or call us.

    How long is the fur on your sheepskin rugs?

    - Standard long hair sheepskin rugs have a pile height of 2-3 inches.

    - All measurement information including pile height on our sheepskin rugs should be listed on the product page. Standard long hair sheepskin rugs have a pile height of 2-3 inches. If you do not see this information on a product page, simply contact our customer service department or send us an email for further information.

    How can I clean my sheepskin items?

    We strongly suggest using our Eucalan wool wash offered on our website. For larger sheepskin cleaning jobs, we suggest taking it to a local furrier or a dry cleaner.

    - For cleaning of smaller sheepskin items such as a single sheepskin rug, sheepskin slippers or hats, use an enzyme free detergent so that the sheepskin is not harmed. We strongly suggest using our Eucalan wool wash offered on our website. For larger sheepskin cleaning jobs, we suggest taking it to a local furrier or a dry cleaner who is familiar with cleaning sheepskin simply because larger items can be ruined in the wash. Always air dry your sheepskin as machine dryers can harm the sheepskin beyond repair.

    What exactly are medical sheepskin rugs used for?

    - Sheepskins natural fibers move with your body eliminating irritating pressure points allowing for a much more comfortable sleep.

    - Medical sheepskin rugs are great for an underlay on your bed for added comfort. It is however mainly used for people who are bed ridden and tend to get bed sores while laying in the same spot for a lengthy period of time. Sheepskins natural fibers move with your body eliminating irritating pressure points allowing for a much more comfortable sleep.

    Do you do custom sizing?

    Contact us to find out about custom sizing on a specific item.

    - Custom sizing is only available on a select few items. Please call our customer support line or send us an email to ask if an item you wish to order is available for custom sizing.

    What is your return/exchange policy in case I need to return an item?

    We have a 15 day hassle free return policy. If you are not 100% satisfied with your product you may contact us within 15 days to return the product and receive a refund for the full product price.

    - We have a 15 day hassle free return policy. If you are not 100% satisfied with your product you may contact us within 15 days to return the product and receive a refund for the full product price.

    We can do exchanges but because of the delay in return shipping you may have to wait 2-3 weeks before the exchange hat can be shipping out to you. We do suggest placing a new order so you can receive the hat faster. If an exchange order is placed to replace an original order, standard shipping on the original item will be transfered to compensate for your new order shipping costs!

    NOTE: Please make sure you contact us prior to shipping to avoid restocking fees and any other problems you may endure during the return process. All items must be in unworn, unused condition with the tags still applied unless customer service has said otherwise.

    I am buying a hat for a gift and do not wish for the receipt to be in the box, is this possible?

    The only thing inside the box will be the merchandise you have ordered and a packing slip to tell you exactly what is inside the box.

    - Yes, we understand that majority of our fur merchandise are bought for gifts during the winter season, and that is why we offer paperless invoicing. When you place an order you will be asked for an email address, this is where your invoice will be sent rather than in the box. The only thing inside the box will be the merchandise you have ordered and a packing slip to tell you exactly what is inside the box, there will be no pricing information inside!
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