Service was prompt. The hat runs just slightly large on me (ordered 2XL and have 7 5/8 or 7 3/4 US hat size), but not enough to matter, and that makes it warmer with the flaps down. Construction is very high quality. The hat looks goofy, but from the practical standpoint, it does what it is supposed to do- keep my head toasty - very well. I'm very pleased.