I just received my sheepskin and it is exactly what I hoped for. The size is perfect; the leather back is good; the stitching is clean, it is soft and it came in a very timely and easy fashion. Of the many sites I checked, it was priced accurately yet on sale which made it the best buy. Ordering, etc. was smooth and easy. Haven't used customer service so can't comment on that. I can easily recommend this to others.