Shipping and Availability
In-stock orders normally ship within 24 hours of when your order is placed.
Orders placed before 4pm EST – Monday through Friday are shipped same day.
- Applies to orders where all items are shown as “IN STOCK – Ready to ship”.
- Applies to orders being shipped to USA, Canada, or UK.
- Does not apply to orders that include items with production lead time notices.
- Does not apply to orders with different billing and shipping addresses.
In some cases items require production time; this will be indicated on the item detail section as well as in the shopping cart. The item will be shipped according to the number of days specified on the product page.
The items in your order may ship and arrive separately. This is because SheepskinTown may fulfill the order with items from more than one warehouse location. Regardless of the number of shipments you receive, you’ll only be charged the original shipping amount shown when your order was placed.
Unfortunately, we cannot split up an order to ship items to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Orders to the same customer and shipping address may be combined for faster service at our discretion.
All orders must be shipped; we cannot accept ‘pickups’ from our office.
Shipments are dispatched during business days – Monday through Friday with the exception of Canadian and USA holidays.
Deliveries will only occur during business days – Monday through Friday with the exception of Canadian and USA holidays.
Unfortunately, we do not have the ability to change the shipping address once an order has shipped.
- If your order has shipped via UPS you can sign up for a UPS mychoice. With this service you can update, change, or hold a package. Small service charges may apply.
Express delivery is not available to P.O. Boxes, Rural Route address or APO/FPO addresses.
- If you require shipment of a parcel to a P.O. Box, Rural Route Address or APO/FPO address, please select the postal shipment option.
UPS will not deliver to PO Boxes. Please provide a valid street address and phone number for delivery.
- If you require shipment of a parcel to a P.O. Box, please select the postal shipment option.
UPS requires a phone number for all orders. If they are unable to contact you, the order may be abandoned.
Where Do We Ship
Canada, United States, United Kingdom, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Where Do We Ship From
Canadian and International orders are shipped from our warehouse located in Winnipeg, Manitoba, Canada.
In most cases USA orders will ship from one of our USA warehouse locations, however a small percentage of orders may ship from our Canadian warehouse.
How much will it cost to ship to my country?
Shipping is based on the size and weight of the product. On each product page you can scroll down and select the ‘Shipping Options’ tab. From there you will be able to view several different shipping methods and costs for your desired item.
We Fight Fraud
Same day shipping policy only applies on orders that are being shipped within Canada, USA, and UK. These orders must have the same billing and shipping address.
Orders where the bill to and ship to address do not match may be delayed in processing and may require proof of identification and proof of a valid credit card.
- If address verification is required you will be asked to supply us with a copy of your photo ID as well as the credit card you paid with (cover up all of the numbers except the last 4, we need to see the last 4 digits in order to verify your information).
- In some cases we may request that the ship to and bill to address be the same to reduce risk of fraudulent orders.
- Should any of these requirements be deemed necessary you will be contacted via email.
Credit Card Charges
- Your credit card will be charged at time of sale.
- Your credit card statement will show SheepskinTown as merchant.
- Refunds will go back to purchasers’ credit card.
Out of Stock Items
Website inventory is live, products available online are in stock or available for order. On rare occasions an item in you order may be out of stock. If this is the case you will be contacted by email or phone.
Delivery Options & Estimates
We use UPS, UPS EXPRESS and Postal Service for shipping. You will have the option to choose your desired carrier during checkout. UPS Ground and Postal Service estimates are not guaranteed. Some orders may be held up due to weather, customs, or other unforeseeable events.
- UPS Standard: 2-5 business days (with insurance and tracking)
- Postal Service: 2-7 business days (with insurance and tracking)
- UPS Expedited: 3 business days (with insurance, tracking and guaranteed delivery times)
- UPS Express: 1-2 business days (with insurance, tracking and guaranteed delivery times)
- UPS Standard: 2-4 business days (with insurance and tracking).
- Postal: 2-5 business days (with insurance and tracking).
- UPS Express: 1-2 business days (with insurance, tracking and guaranteed delivery times).
- Postal Air Mail International: 3-8 business days
- Postal Priority International: 2-5 business days (with insurance and tracking).
- UPS World Wide Express: 2-3 business days (with insurance, tracking and guaranteed delivery times).
Free Shipping Promotion
Occasionally we offer a free shipping promotion. This promotion is subject to conditions.
- Free standard ground shipping on orders over $100, before shipping and taxes.
- Shipping method will be chosen by SheepskinTown
- USA & Canadian orders will have tracking
- International orders will not have tracking
- Offer valid for shipments to a single address only
- Not valid for cash. No adjustments on previous purchases
- Does not apply to refunds
- Offer may expire without notice
Tracking & Delivery Confirmation
Tracking is available for all UPS orders regardless of destination. If you’ve selected postal service as your carrier, please be advised that Postal Air Mail International does not provide tracking information. Postal Priority International is a cost effective shipping option with tracking inside North America. Sometimes the Postal Service websites may not be updated as often as a service like UPS. When this is the case, please wait for the allotted shipping time to pass before contacting us.
Information Regarding International Orders
Shipping customs delays are out of our control. If your parcel is randomly chosen to be inspected by your local customs office, it is possible that your package could encounter delivery delays of up to 31 days. If your package has not been received within 31 business days, first please verify that your shipping address was entered correctly with your order, and then contact us so we can work out your order delivery. Shipments outside North America may be subject to import charges implemented by your local customs office, which are the responsibility of the purchaser.
Postal Priority shipments:
Postal Priority shipments are fast and reliable. They will usually arrive between 3 and 7 business days to destinations in the United Kingdom and European Union.
Postal Priority shipments include full detailed tracking and full insurance.
Customs clearance with Postal Priority shipments is normally quite fast and shipments are typically not delayed. Lost or late postal shipments missing for more than 30 business days can be claimed with our insurance coverage. Your late/missing order will be reshipped at no charge.
Postal Air Mail International Shipments:
Postal Air Mail International shipments normally arrive within 3-10 business days.
These shipments do not include tracking but they do not include insurance.
Postal Air Mail International shipping time estimates do not include possible customs delays.
These shipments are sometimes delayed by customs by up to 10 business days in some countries.
Customs delays are random and uncontrollable. From our experience customs delays occur in 1 of 50 shipments.
We cannot guarantee delivery time of Postal Air Mail International shipments due to possible customs delays.
UPS shipments are very fast and reliable and arrive in less than 5 business days to any destination worldwide.
UPS shipments include full detailed tracking and full insurance.
Customs clearance with UPS shipments is very fast and shipments are normally not delayed
VAT – Value Added Tax:
If you are concerned about paying VAT upon delivery you should choose a postal service shipping method.
Some destination countries may be assessed VAT by their customs agency upon package import.
In most cases, but not all, postal service shipments will pass through the destination customs duty and tax free.
However we cannot guarantee any shipment will be delivered tax and duty free.
Our product prices do not include VAT and we do not charge VAT at checkout
It is the customers responsibility to pay any charges assessed by their countries customs agency.
We will not compensate customers for VAT charges or VAT handling charges by UPS or the Postal Service.
Refused packages that are returned to us will be charged return shipping.
VAT with POSTAL SERVICE Shipments:
We find that postal service shipments normally pass through customs Tax Free. However this is not guaranteed.
If customs assesses VAT on a shipment, it will be collected by the postal service upon delivery or pick up.
VAT with UPS Shipments:
UPS shipments valued over $50 may be subject to VAT charges by customs in some destination countries.
The VAT is charged by customs of the destination country and collected by UPS upon delivery.
For example in the UK the VAT charge is 17.5% of the declared value of the shipment, but only if the value of the shipment is greater than $50.
If VAT does get assessed by customs in the destination country, UPS will ask for payment of the VAT upon delivery of the shipment.
UPS may also charge a small service fee for handling charges. For example in the UK, the UPS service fee for VAT collection is 11GBP.
We suggest you contact your local customs authorities to find out the specific details about VAT and duty applicable for import shipments to your country.
If your package hasn’t arrived yet and you’re worried about receiving it:
- First check your order status to verify that your order has been shipped.
- Track your package on the appropriate shipping method website to locate its whereabouts.
- Contact your local post office to see if your item is waiting for pickup.
- Wait the allotted shipping time period for your parcel to arrive to you.
- If your parcel is an international order please consult your local customs office or post office. Your parcel could be delayed due to customs.